We Answer. We Fix It. We Own It.
Managed IT for Long Island businesses who are tired of providers that don’t pick up the phone, let problems drag on for months, or blame their offshore team. Flat-rate pricing. Local accountability. No surprises.
The Three Complaints We Hear Most
If you’ve experienced any of these with your current provider, you’re not alone—and you don’t have to settle.
Impossible to Reach
"I can never get anyone on the phone."
- We answer in 15 minutes or less
Problems Linger
"The same issue for months."
- We fix it—and fix it right
Always Someone Else's Fault
"They blame everyone but themselves."
- We own every problem
Security & Monitoring in Every Plan
Both packages include enterprise-grade protection. The difference is how support hours are handled.
Endpoint Detection & Response
Ransomware attempts contained and cleaned immediately.
SASE VPN
Secure tunnel for remote work, verified and protected.
Phishing & Spam Filtering
Third-party filtering with managed allow/deny lists.
Security Awareness Training
Monthly interactive modules plus phish simulations.
Server Backup & Recovery
Nightly backups with tested restore capability.
Secure DNS Management
Public DNS records protected from unauthorized changes.
Password Management
Secure vault access for your entire team.
Microsoft 365 Monitoring
Mailbox limits, archiving, and quota management.
Two Plans. Zero Surprises.
Clear pricing, clear expectations. Pick the level of coverage that fits how you work.
Core
Monitoring and security coverage with flexible support hours.
- Device alerts & monitoring
- Security alerts & basic response
- Email quarantine review
- Microsoft 365 monitoring
- Endpoint Detection & Response (EDR)
- SASE VPN
- Phishing & spam filtering
- Security awareness training
- Phish simulations
- Server backup & recovery
- Secure DNS management
- Password management software
- Patch management
- Requests for information
Billable via retainer: Helpdesk support, onsite service, new workstation installs, change requests, proactive initiatives, documentation, compliance work
Most Popular
All Inclusive
Complete coverage. No retainer math. IT fully handled.
- Everything in Core, plus:
- Helpdesk support (remote) — included
- Onsite service — included
- New workstation installs — included
- Change requests (≤4 hours) — included
- Proactive initiatives — included
- Documentation on demand — included
- Compliance support (≤4 hours) — included
Only exception: Change requests over 4 hours are scoped as projects (same for both packages)
Full Comparison
* Core monitoring includes alert review and investigation. Remediation work (e.g., replacing a failing drive) is billable.
16 Questions to Ask When Evaluating a New IT Provider
Download this FREE eBook to uncover the 16 must-ask questions before choosing your next IT provider. Learn how to spot red flags, assess service quality, and find a technology partner that truly aligns with your business goals for long-term success.
Why TechRunner
15-Minute Response
Average response time. Real people, not ticket queues.
Long Island Based
Local team. No overseas call centers. Ever.
Flat-Rate Pricing
Know what you'll pay. No surprise bills.
Security Included
Enterprise protection in every plan. Not an upsell.
You'll Always Know What You're Getting
No mystery bills. No hidden fees. No bait-and-switch. We believe you deserve to know exactly what you’re paying for—before you sign anything.
Detailed Proposals
Line-by-line breakdown of services and costs
Monthly Reports
See exactly what we did and why it matters
No Long-Term Locks
We earn your business every month
Sample Monthly Statement
All Inclusive Plan (15 users)
$X,XXX
Microsoft 365 Licenses
$XXX
Cloud Backup (500GB)
Included
Security Suite
Included
Monthly Total
$X,XXX
No hidden fees. No surprises. Ever.
Here’s What Clients Have to Say...
Ready for IT That Actually Works?
Let’s talk about what’s not working with your current setup—and how we can fix it.